Since the outbreak of the epidemic and the gradual relaxation. Of travel restrictions, the business of. Some retail stores, restaurants, hotels, etc. has not fully return to its original track.
In addition, the rise of e-commerce has also made many people sigh that “business is getting harder and harder.” When business is bad, in addition to increasing revenue and reducing expenditure, the service industry should also take the opportunity to review its own services, try to break the framework, and find the possibility of progress and improvement, rather than slacking off while taking advantage of customers.
Especially the following three things, those in the service industry can refer to them!
Companies you may be interest
Take the opportunity to practice services beyond SOP
For example, hotels that provide shuttle bus services to Argentina Phone Number List nearby stations will generally inform guests who need to take a bus on short notice of the nearest departure time based on the departure schedule, allowing them to wait patiently for a while.
However if there are not
Many guests in the hotel on that day, and there are no reservations for the recent Belgium Phone Number List flights, the hotel can try to adjust the departure time to match the departure time of the guest, giving him a private car pick-up experience. In this way, the hotel not only does not incur additional costs, but such thoughtful service will also leave a good impression on the guests.
Another example is a buffet restaurant that is crowded with people on weekdays. The staff can’t even collect the plates, let alone interact with the guests. Now that time is available, you can use this opportunity to train employees to learn to observe the needs of guests in order to optimize the dining experience of customers.
